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Step 1 – Free washroom consultation

Free consultation

We assess your washroom configuration, water hardness, and usage volume to recommend the right screens, blocks, and service frequency.

Step 2 – Free sanitary unit installation

Product installation

We install urinal screens and deodoriser blocks across all urinals in your facility, ready to control odour and prevent limescale build-up immediately.

Step 3 – Scheduled servicing and liner replacement

Scheduled servicing

Our technicians visit on a regular schedule to replace screens and blocks, apply descaling treatments, and ensure every urinal is fresh and hygienic.

Frequently Asked Questions

  • Persistent urinal odour is usually caused by uric salt and limescale deposits that build up inside the drain and pipework over time. Surface cleaning removes visible dirt but doesn't eliminate these deposits. Our descaling treatments break down uric salts at the source, eliminating odour rather than just masking it.

  • Urinal screens and deodoriser blocks typically last 30 days depending on usage. In high-traffic washrooms, more frequent replacement may be needed. Our service schedule is tailored to your usage volume to ensure products are always active and effective.

  • Yes. We supply and replace waterless urinal cartridges and trap fluid as part of our maintenance service. Waterless urinals require regular cartridge changes to maintain their odour-sealing function — our technicians handle this on every scheduled visit.

  • Yes. All urinal screens supplied by Star Hygiene are non-para (free from paradichlorobenzene), making them safer for building occupants and compliant with environmental guidelines in all Australian states and territories.

  • We offer a range of fragrances including citrus, pine, cherry, and tropical options. Our team can recommend the most suitable fragrance for your washroom environment and usage level.

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