Privacy Policy

Last Updated: June 2026

Baystar Express Pty Ltd (ABN 18 100 248 600) trading as Star Hygiene ("Star Hygiene", "we", "our" or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, engage our services, create an account, communicate with us, or otherwise interact with Star Hygiene.

Information We Collect

We may collect personal information including:

• Full name
• Business name
• Postal and delivery addresses
• Telephone numbers
• Email addresses
• Payment and billing information
• Order and transaction history
• Website usage data
• IP addresses and device information
• Customer service enquiries and communications
• Marketing preferences

Where required to provide services, we may also collect information relating to site contacts, delivery instructions, service schedules, and account administration.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, request a quote, complete a form, create an account, subscribe to marketing communications, or contact us.
• Automatically through our website using cookies, analytics tools, and similar technologies.
• From third-party service providers, business partners, payment processors, marketing platforms, and publicly available sources where permitted by law.

How We Use Your Information

We may use your personal information to:

• Process orders and payments.
• Deliver products and services.
• Manage customer accounts.
• Arrange installations, servicing, deliveries and collections.
• Respond to enquiries and provide customer support.
• Send service notifications and account updates.
• Improve our products, services and website.
• Conduct business analytics and reporting.
• Detect fraud or unlawful activity.
• Comply with legal obligations.
• Send marketing communications where permitted by law.

Marketing Communications

We may send you promotional emails, product updates, special offers, newsletters, and service information.

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional or service-related communications relating to your account, orders, contracts, or services.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise your experience.

Cookies may collect information such as browser type, device information, pages visited, and website interactions.

You may disable cookies through your browser settings; however, some website functionality may be affected.

Disclosure of Personal Information

We may disclose personal information to:

• Shopify and other e-commerce platform providers.
• Payment processors and financial institutions.
• Freight and logistics providers.
• Installation and service contractors.
• IT service providers and cloud hosting providers.
• Marketing and advertising platforms.
• Professional advisers including accountants, auditors, insurers and legal advisers.
• Government agencies, regulators, courts or law enforcement authorities where required by law.
• Any purchaser or successor in connection with a sale, merger or transfer of our business.

We do not sell personal information to third parties.

Overseas Disclosure

Some of our service providers, including website hosting, cloud storage, software, payment processing and marketing platforms, may store or process personal information outside Australia.

By using our website or services, you acknowledge that your information may be transferred overseas where reasonably necessary for the operation of our business.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate information.

Requests should be submitted in writing using the contact details below.

We may require verification of identity before processing requests.

Retention of Information

We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, it will be securely deleted or de-identified where practicable.

Third-Party Websites

Our website may contain links to third-party websites. Star Hygiene is not responsible for the privacy practices, content or security of external websites.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon publication.

Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Star Hygiene
Baystar Express Pty Ltd
Email: sales@starhygiene.com.au
Phone: 1800 494 436

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).